SAP Support
SUPPORT AND MAINTENANCE
At GROUPmee, we always go far beyond the installation of the standard package or module: we strive to provide value both before and after deployment. We are aware that each of our clients wants to spend their day-to-day on activities that add value to their business, however, as is normal, they are concerned that core applications might negatively affect their main processes or, worse, completely block them.
At GROUPmee, we use our company values and our DNA (Commitment, Trust, Excellence, and Satisfaction) as the foundation in creating an SAP Support and Maintenance Service (AMS) with a clear differential value: sizing and flexibility according to your needs. Among some of the features, we can highlight:
The AM Service is a flexible service for handling requests/incidents. It includes both programming (ABAP) and consulting on the main modules to properly tackle the digital transformation process.
Based on our experience and the commitment of our team, we can face the challenges present in each business organization and offer personalized service to our clients.
ORGANIZATIONAL CHART
| Characteristic | Description | Differential Value |
| Customized sizing of the consulting area (Logistics, FI-CO) and ABAP programming. | Teams of Functional Consultants in MM-SD-LE and FI-CO, as well as ABAP programmers, will be created according to the necessary demand. | Commitment = Trust. Focus on what really matters. |
| Use of SAP Maintenance Service management methodologies with a visionary approach to scaling and with remote management. | Workflows based on SAP maintenance service management methodologies but with a people-oriented approach. | Sectorial Specialization (energy, e-commerce / retail, consumption, and services). Service monitoring according to jointly defined KPIs. |
| Practical approach to incident resolution and joint exploration of developments rather than worrying about unchangeable rules for tracking and baseline line billing. | Direct contact of the consulting team with the interested business area, thus reducing intermediaries. Billing agreements beneficial for everyone. | Flexibility + Trust. Widely competitive rates. |
If you want to focus on value activities for your business, but at the same time need problem-solving assurance and help in detecting new opportunities in SAP, do not hesitate to contact us.
